How To Choose A Bug Ticketing System

A bug ticketing system should make reporting bugs easy. It can provide many options that help you organize your bug reports, such as optional fields, project names, and versions and releases. However, too many fields can discourage people from reporting bugs, and too few may not capture crucial information. To avoid this, you should limit the number of fields you provide for each bug report.

MantisBT

Mantis Bug Tracker (MantisBT) is a free, open-source web-based bug tracking system. It is most commonly used for tracking software defects but can also be configured to serve as a more generic issue tracking system or project management tool. This bug tracker provides an easy-to-use interface and flexible configuration options.

MantisBT supports filters, which allows you to group issues according to priority. By adding a filter, you can also group issues by type or status. It also supports social networking integrations and e-mail notifications.

MantisHub

If you’re looking for a bug ticketing system, you should look into MantisHub. This open-source system has several great features to help you keep track of bug reports. It allows you to attach files to an issue, and it also displays them in your Activity section. Mantis also will enable you to set a six-statement status for problems, from “closed” to “resolved.”
The interface of MantisHub is complex, and it requires several clicks and dropdowns to get to the information you need. It could be improved to make it easier to revisit issues. Furthermore, long comment is not always saved. MantisHub is not free, so you should be prepared to pay for its premium features.

FogBugz

When choosing a bug ticketing system, you need to consider a few key features. The system should allow you to create and manage issues, assign tasks, and manage priorities. Ideally, the system should also have a comprehensive issue management process that pushes problems to resolution. The system should also support custom fields that allow you to customize the issue creation page. For example, you can include details about the environment, browser, and device.

GitHub

Many developers use GitHub for their projects, and they have also discovered that it can be a valuable tool for bug ticketing. GitHub offers all the features of a traditional bug tracker, including the ability to split issues into actionable tasks, create boards and tables, and collaborate using markdown. Though it has a steep learning curve, GitHub can help cross-functional engineering teams collaborate efficiently.